iw002 FAQ — Questions and Answers

You don't need to download a separate app for iw002. Open iw002.mom in a mobile browser such as Chrome, Safari, or Firefox and play directly. The website is built with a Responsive Design that fits mobile screens, so it runs smoothly on both Android and iOS.

On Android Chrome, open iw002.mom, tap the ⋮ menu at the top right, and select "Add to Home screen". On iPhone Safari, tap the Share button (□↑) and select "Add to Home Screen". This places a shortcut icon on your Home Screen that opens like an app.

If your connection drops, reopen your browser and log back in. Any bets where the round had already been decided are recorded on the server, so results and funds are not lost. If connection problems keep happening, contact 24/7 Live Chat with a screenshot.

Clear your browser cache and cookies — in Chrome go to Settings → Privacy → Clear browsing data, check "Cached images and files", and clear them. Then refresh the site. If the problem continues, try updating your browser and turning off any VPN you have running.

You can use Android 8.0 or higher smartphones and tablets, iOS 13 or higher iPhones and iPads, and Windows or macOS computers. As long as you have a stable internet connection and an up-to-date browser, you can open the iw002 site without issues.

iw002 supports players who want to set their own deposit limits. To set one, contact 24/7 Live Chat and we will arrange it for you. We encourage you to manage your budget and play for entertainment purposes only.

Cooling-Off (temporary break) means you stop for a short period and can return to play afterwards. Self-Exclusion (removing yourself) means you decide not to play for an extended period, and your account access is blocked until that period ends. You can request either option through 24/7 Live Chat.

There are organisations in Myanmar that can help with problem gambling. Our iw002 Responsible Gaming page has guidance on what to do and what to avoid, along with contact information. You can also be referred through iw002 Live Chat.

If you keep gambling to chase losses, can't stop thinking about the casino, deposit beyond your budget, or are gambling with money meant for your family or work, you should take notice. In that situation, you can read iw002's Responsible Gaming section.

iw002 is a platform for players aged 21 and above (21+) only. Account registration and play by anyone under that age is strictly prohibited. If a violation is found, the account will be closed immediately.

Most games have a Demo Mode so you can try them out without depositing. However, any winnings from Demo Mode cannot be withdrawn as real money — to receive real winnings you need to log in and play in Real Money Mode.

A Progressive Jackpot grows by adding a small portion of every bet placed by players until it reaches a large prize amount. Once the jackpot is won, the amount resets back to zero and starts building again. Not every game has a jackpot — you can spot jackpot games by the jackpot ticker displayed on screen.

RTP (Return to Player) is the average percentage of wagered money that a game pays back to players. For example, a game with a high RTP gives you a better chance of returns over the long run. That said, it is only an average and does not apply to every spin — any game can pay out in a short session.

If you are on a tight budget, choose games with a low minimum bet and prioritise low-volatility games. Low-volatility games may not always pay big, but they pay out more frequently, so your session lasts longer and your budget is easier to manage.

iw002's 200% Welcome Bonus has a Wagering Requirement of 15x — meaning you must wager the bonus amount 15 times before you can withdraw winnings from the bonus. For example — if you deposit 20,000 Ks you receive a bonus of 40,000 Ks; you must wager that 40,000 Ks bonus × 15 = 600,000 Ks before you can withdraw winnings from the bonus.

Once a withdrawal request is submitted at iw002, funds normally arrive within 10 to 45 minutes. KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer options are available; this timeframe applies under normal processing conditions without inter-branch transfers.

For security reasons, iw002 can only process withdrawals to the wallet registered in the player's own name. Withdrawals to third-party wallets are not permitted — this policy is in place to protect players' funds.

A minimum balance of 20,000 Ks must be in your account to make a withdrawal. If your balance is below this amount, the withdrawal request cannot be processed. Regardless of how much you deposit, the minimum deposit amount is 5,000 Ks, which is separate from the withdrawal requirement.

iw002 processes withdrawals 24 hours a day, 7 days a week. The standard 10–45 minute processing time applies whether it is 1 AM or 6 AM. If your withdrawal is taking longer than expected, you can check its status via Live Chat.

In 3D lottery, the result is a three-digit number (000 to 999). Different bet types exist because the sum and pattern of those three digits vary. Results are generated by an RNG (Random Number Generator), ensuring fairness. No pattern can be built from individual numbers — results cannot be predicted in advance.

In 2D lottery, the result is a two-digit number (00 to 99) and you win if your chosen number matches. There are various bet types, and on the digital platform you can enter your numbers and stake directly on screen. Remember that both number selection and winning depend entirely on chance — the result is always random.

You can play 2D / 3D games on iw002 directly through your mobile browser without any issues. As long as you have a stable connection (4G or Wi-Fi) and keep your browser updated, there should be no problems. Log in, select the round you want to play, then enter your numbers and stake amount.

Shan Koe Mee is a traditional Myanmar card game played with 3 cards. If the total of your cards exceeds 9 (or 19), the count resets from 0 — so a hand totalling 8 beats one totalling 3, for example. You bet against the banker (the dealer) and play from there. Start by playing in Demo Mode to get familiar, then try real bets once you feel confident.